Call Center Management Capabilities

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  • Inbound Caller Recognition
  • Accept an incoming call
  • Hold/Resume/End call
  • Consultative or blind call transfer to extensions
  • Preview Outbound Dialing
  • Call Activity Management
  • Call History Tracking
  • Cases/Incidents
  • Queues
  • Entitlements
  • Knowledge Base
  • Articles
  • SLA

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