Dynamics 365 Field Service
Deliver exceptional customer experiences
Empower Your Team
- Improve skills and team collaboration
- Providing your team with the right tools
- Technical can readily access a calendar view of assignments
- Up-to-date with technical location and arrival times
Optimize Productivity
- Scheduling recommends the right technician with the right skills
- Provides route planning
- Predictive travel time and work duration
- Service level agreement (SLA).
Customer Centric
- Complete information about issues, customers
- Customers updated with the status of their service call
- Progress and status of their service requests
- 360-degree view of customer priorities
Key Product Highlight
Dynamics 365 Field Service helps your organization to optimize resources and scheduling. Dynamics 365 Field Service that provides a complete service management solution on the ground, including :
- Work order management
- Scheduling and shipping products
- Resource management
- Communication tools
- Service locations
- Asset management
- Preventive maintenance
- Inventory
- Time tracking
- Analytics for reporting
Work Order
Monitoring and improving inventory management. The services requests are directly linked to work orders. The work order life cycle: created, scheduled, dispatched, serviced, reviewed or approved
Receive Survey
Gain customer personalization with automated customer surveys after service is complete. Posted, the survey with the selected template will be emailed to the main contact.
Mobile App
Dynamics 365 Field Service mobile app is built on Microsoft Power Platform as a model-driven app. It's customizable to your business needs, such as: Calendar view Support for picture, video, and asset barcode scanning Signature capture.
Service Level Agreements (SLAs)
SLAs for Field Service help you ensure work orders get noticed and completed on time. Track KPIs, such as response time resolution for each work order that must be completed within the SLA time period. View the percentage of your service successes and failures based on the Service Level Agreement.
Manage Asset
Effectively manage asset for inspecting, maintaining, and repairing. Note which products are located at each customer location and track service history of all past and present
Inventory
Inventory capabilities include:
- Warehousing
- Inventory adjustments and transfers
- Consuming and billing products during work orders
- Purchasing
- Returns
- Inventory journals
Self-Scheduling for Customers
Self-scheduling to enhance your customer's scheduling experience. They can schedule their own time, right from their device.
Resource Scheduling Optimization
Optimization of resource scheduling automatically by considering job requirements so that resources can be optimized more optimally. Schedule board and schedule assistant help your team schedule a single job, resource scheduling optimization can schedule multiple jobs at once
360 Degree View
Dynamics 365 provides 360 information about customers to your Team at any location. Assist your team in solving problems more responsively, thereby providing more reliable service to customers. Thus keeping customers informed and happy
Want to know more about the Dynamics Advanced Field Service?
We are happy to advise you which solution or technology is the best fit for your specific needs.
