Dynamics 365 Customer Service
Engage customers and provide cross-channel and Empower Your agents with productivity tools.
Functionality for Customer Service
Omni Channel
Manage conversations across channels
Case Management
Record all interactions related to a case
Self-Service Customer Portals
Automate and rich knowledge base portals.
Knowledge Management
Productivity tools that equip agents with the right information at the right time.
Agent Workspaces
View customer’s account, read through their case and conversations history. Manage performance and productivity agent
Customer Satisfaction Estimation
To estimate your support performance andtrack service levels through service-level agreements (SLAs)
Extend Customer Service with omnichannel
Transform and deliver better customer service with Dynamics 365
